Shipping & Delivery
Feel free to Contact Us to inquire about orders already placed or to inquire about the availability of an item 24 hours a day! Please allow 24-48 hours for a response.
For any questions or status regarding an order you have placed, please contact our Customer Service Department at: 888-666-3788 Monday-Thursday 11:00 a.m. - 5:00 p.m., Friday 11:00 a.m. - 2:00 p.m. E.S.T.
You can also contact Customer Service by e-mail at: Contact Us
Letters should be mailed to the following address:
ES Box
105 Harrison Avenue
Harrison, NJ 07029
Returns & Replacements
Refund and Exchange Policy
If you are not satisfied with your purchase you may return it for a refund (excluding shipping, handling, insurance charges, and a 25% restocking fee- fifty dollar minimum) or exchange, within ten days of purchase.
All items returned are subject to our inspection and manager's approval. ES Box reserves the right to reject any return based on its condition or non compliance with our return policy. Merchandise must be returned in the original factory box or packaging, with all original factory packaging materials, inserts, manuals, disks and blank warranty cards. Items that have been altered, scratched, modified, damaged or tampered with will not be accepted. This applies both to the product and its packaging. Please do not tape or write on the item or its packaging and do not use the manufacturer's box as a shipping carton.
ES Box
105 Harrison Avenue
Harrison, NJ 07029
Please include a copy of your Invoice/Packing slip together with a complete letter of explanation.
Receiving Damaged Equipment or Short Shipment:
Purchaser must contact our Customer Service Department withing five (5) days of receiving the equipment. Please examine the packaging carefully. If damage is noticeable on exterior, or the packaging appears to be tampered with, notify both us and the carrier immediately. Do not dispose of the shipping box or any other packaging. Please include a clear letter of explanation detailing the damage or shortage.
Services and Repairs Under the Limited Warranty:
After our return policy has expired your rights are governed by the Limited Warranty accompanying the product. During the warranty period, please follow these procedures.
If the product bears a Manufacturer's or Distributor's limited warranty and the equipment needs service, please send the equipment directly to any authorized center listed on the warranty card. If you choose to bring or send it to ES Box rather than the Manufacturer's or Distributor's authorized service center, ES Box will ship it to the warrantor at a $15.00 minimum shipping and handling charge. The original Invoice and Limited Warranty card must accompany all items returned for repair.
If you wish to have a repair center return the item to you via ES Box there will be an additional $15.00 minimum charge. An additional $5.00 charge will be added to C.O.D shipments.
If you have a problem with a defective fax/copier machine please contact our customer service department.
ES Box
105 Harrison Avenue
Harrison, NJ 07029
Or fax us with your questions at (973)-485-8900.
Thank you for choosing ES Box!
Ordering
We are here for all your computer peripheral needs. If you need printers, copiers, scanners,fax machines,or multifunction office equipment we're the #1 source!
You can count on us to give you the best price on any particular item!
If you cannot find an item on our online product database, feel free to call us. Our friendly sales representatives may be able to locate the specific product you are looking for. Just dial our toll-free number: 1-(800)-433-3FAX during regular business hours or write to us at the above e-mail address. Our staff is experienced and readily available to assist you in all your computer needs.
By Credit Card:
ES Box accepts the following credit cards:
By Check or Money Order:
If you are paying by check or money order please include a printed copy of your completed order along with your check, including shipping and tax, if applicable, to:
ES Box
105 Harrison Avenue
Harrison NJ, 07029
Orders paid by check or money order will be released to shipping after receipt of payment. Please contact Customer Service if you have any questions via phone 888-666-3788 or Contact Us.
Payment, Pricing & Promotions
ES Box currently accepts credit cards, checks and/or money orders as formal methods of payment. You may also opt to contact a Customer Service Representative to place your order.
Viewing Orders
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Sales can also be reached at 888-666-3788
Please allow up to 48 hours for order processing.Questions/Comments
ES Box
105 Harrison Avenue
Harrison, NJ 07029
888-666-3788
M-T 10am - 5pm
F 10am-2pm
Closed Saturday and Sunday
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